Privacy and Cookies

Registration

Splitz is registered as a data controller with the Information Commissioner. Our registration number is Z8493529.

What information do we collect about you?

We collect information about you when you contact us by phone, email or by letter. We also collect information about you when we receive it from a third party. We collect other information about you during the time you are receiving support. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to make decisions about the support we provide to you, to contact you safely and securely, and to manage your case. We use information about you for statistical analysis of our services. If you agree, we may contact you to provide further feedback after you have finished receiving support.

If you ask we can provide additional safeguards to your personal data or limit the data we collect to further reduce the risk to you.

We will treat all the personal information we hold about you as private and confidential. We will not reveal any details about you to anyone not connected with Splitz Support Service, unless:

  • you ask us to reveal the information, or if we have your permission to do so, or
  • there is a legal reason to do so, or
  • there is a duty to other people to reveal the information.

We use information collected from our website to personalise your visits to our website. See cookies below.

Marketing

We do not engage in direct marketing for our services. We do not share your information with anyone for marketing purposes.

Corrections and deletions

We want to make sure that your information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You also have the right to ask us to delete the data we hold about you. We will do this if you ask us.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of the personal information we hold about you please contact your support worker in person, This email address is being protected from spambots. You need JavaScript enabled to view it. or write to:

The Data Protection Officer
Splitz Support Service
Oak House
Epsom Square
White Horse Business Park
Trowbridge
BA14 0XG.

It will speed up our reply if you include your full name and address plus any previous names or addresses we may have for you. Due to the confidential nature of the information we hold we may need to confirm the request is from the same person the information is about. We will do this to protect your data from being disclosed to the wrong person.

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

CookiePurposeExpires
JSESSIONID

This is a randomly generated number that identifies your browser

This cookie allows the service to remember selections and preferences that you’ve already made or information that you've already given.

When you close the browser
fontSize

This cookie remembers the font size used when viewing the browser.

1 year
cookieAcceptedCookie

This cookie remembers whether you have accepted the use of cookies or not, and will display the warning message if you haven't.

2040

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Search engine

The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.

Splitz Support Service, Oak House, Epsom Square, White Horse Business Park, Trowbridge BA14 0XG
Registered Charity No: 1064764; Registered in England, Company Limited by Guarantee No: 3360057
Copyright © 2011-2017 Splitz Support Service. All Rights Reserved.