Information for clients and professionals
The safety and wellbeing of our clients and staff is especially important to us. We are closely monitoring government and public health organisation announcements for guidance and we want to let you know that in most cases we will continue to provide access to services although the way they are delivered have changed.
Swindon Wilshire ISVA service: Available on 01793 317482 Monday to Thursday 9am – 2.00pm
If you know your ISVA’s direct number or email please contact them direct
If you are in an emergency or in crisis for help and support the following services are available
- Emergency Services at 999 Non-emergency 101
- The SARC - Sexual Assault Referral Centre on 01793 781916
- Samaritans at 116 123 (samaritans.org.uk)
- Survivors Trust Helpline at 0808 801 0818 (thesurvivorstrust.org)
- 24 Hour Domestic Violence Helpline at 0808 2000 247 (womensaid.org.uk)
- Hub of Hope at hubofhope.co.uk
Wiltshire Single Point of Access (SPA) Team available 8:00am – 5:00pm. TEL: 01225 775 276
Face to Face Support: This service will stop and telephone support will be offered.
Telephone Support: This will be available, but you may speak to a different worker at a different time from originally planned.
Additional Support Services:
For further advice about the Coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/
If you are a victim seeking support and our phone lines are busy please do leave a message.
Tell us our full name, when it is safe to call you back and a safe phone number or email address. If you want us to text you instead please tell us that too.
Remember if you feel in immediate danger please phone 999.
If you are a professional calling or emailing us, please also leave us a message including:
All our email addresses and answer machine facilities are fully secure and can only be accessed by designated vetted staff.
Which areas do we cover
Domestic abuse services are provided in the Wiltshire Council local authority area.
Sexual violence services are provided in Wiltshire Council local authority area and the Borough of Swindon.
How to refer to us
We accept self-referrals and agency referrals. For self-referrals please call our Single Point of Access (SPA ) on 01225 775276, or complete the online self-referral on our website. For agency referrals, we ask for a professionals referral form and DASH risk assessment form to be sent by secure email. We do not accept referrals by post and no longer have a fax.
It would greatly assist the referral process if the referring agency completed a standard DASH risk assessment form. This form is issued by Safe Lives and used by agencies across the country.
If a risk assessment results in a high score (14 or more yes answers) and there has been an incident in the last three months, the individual needs to be referred to the MARAC and to find the Wiltshire referral form go to the SafeLives website. Please note that when a referral form is sent to MARAC it should also be sent to Splitz using secure email.
Splitz will also provide support to perpetrators of domestic abuse and sexual violence unless they are currently under investigation, then support will stop.