Devon Splitz Support Service is currently changing its computer systems, including its database and referral process, and this may result in a delay in our response to you.  We will get back to you as soon as we can and apologise for any inconvenience caused.  If your matter is urgent please call 0345 155 1074, Monday to Friday from 9.30am to 4.30pm.  If the line is busy please leave a message and we'll get back to you as soon as we can.


Coronavirus Devon 

The safety and wellbeing of our clients and staff are especially important to us. We are closely monitoring government and public health organisation announcements for guidance and we want to let you know that in most cases we will continue to provide access to services although the way they are delivered has changed. 

Helpdesk:  This service will remain open. However, staff may be working remotely. Wherever possible please email This email address is being protected from spambots. You need JavaScript enabled to view it.  if you have any queries and to make referrals.  

Devon Helpdesk:  Team available 9.30 am – 4:30 pm. TEL: 0345 1551074

If you are in an emergency or in crisis for help and support the following services are available

  • Emergency Services at 999  Non-emergency 101
  • Samaritans at 116 123 (
  • Survivors Trust Helpline at 0808 801 0818 (
  • 24 Hour Domestic Violence Helpline at 0808 2000 247 (
  • Hub of Hope at

Planned Support.

Face-to-Face Support: This service will stop and telephone support will be offered. 

Telephone Support:  This will be available, but you may speak to a different worker at a different time from originally planned.

Group Work:  This will stop until further notice.  The group managers will be contacting you about providing 1-1 support.

For further advice about the Coronavirus





As a result of a re-commissioning of domestic violence and abuse provision in Devon, a service specification was produced which supported organisations to tender on a cost-effective service that would achieve four key outcomes:

  • Reduction in risk and especially the prevention of death or serious injury
  • Improved Safety, Health and Wellbeing and recovery from the impact of domestic abuse
  • Reduction of repeat  experiences of domestic abuse
  • Improved understanding and practice in tackling domestic abuse across all agencies

The new service specification was targeted towards victims, children and their perpetrators at the highest level of need to make the most effective use of available resources. This was defined as medium or high risk of domestic abuse and/or where the experience of domestic abuse is at acute or chronic levels. The Devon commissioners, in making the offer to Splitz Support Service, stated that the response from Splitz, ‘offered the most compelling solutions for how the needs of Devon’s wider communities will be met in the future’.

Which areas do we cover

We cover the whole of Devon except Plymouth and Torbay.

How to refer to us

We accept self-referrals and agency referrals. For self-referrals please call our helpline on 0345 155 1074. For agency referrals, we ask for a referral form and DASH risk assessment to be emailed or faxed to us. We do not accept referrals by post. We have separate referral forms for children and young people and for adults. You can request both forms including contact details from our helpdesk.  

Risk Assessment

It would greatly assist the referral process if the referring agency completed a standard DASH risk assessment form. This form is issued by Safe Lives (formerly known as CAADA) and used by agencies across the country.

If a risk assessment results in a high score (14 or more yes answers) and there has been an incident in the last three months, the individual needs to be referred to the MARAC (Multi-Agency Risk Assessment Conference). 

Our secure email address is This email address is being protected from spambots. You need JavaScript enabled to view it.. You can only send a secure email if your secure email provider is registered with CJSM, our secure email provider.


Splitz Support Service, Oak House, Epsom Square, White Horse Business Park, Trowbridge BA14 0XG
Registered Charity No: 1064764; Registered in England, Company Limited by Guarantee No: 3360057
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