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This privacy notice sets out the data processing practices of Splitz Support Service. We are a charity (1064764) and company limited by guarantee, registered in England (3360057). Our registered office is at Oak House, Epsom Square, White Horse Business Park, Trowbridge BA14 0XG.
Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR).
We have notified the Information Commissioner’s Office (ICO) of our processing operations and our ICO registered number is Z8493529.
What we do
Splitz is a charity providing support to families and individuals affected by domestic abuse, separation or divorce. We operate in the southwest of England, with offices in Bristol, Devon, Gloucestershire and Wiltshire.
How to contact us about your personal data
If you have any requests about your personal data or queries with regard to how we handle your data you can write to us at Data Protection Officer, Splitz Support Service, Oak House, Epsom Square, White Horse Business Park, Trowbridge BA14 0XG.
Why we process personal data
Splitz collects and processes personal data in order to provide its services and manage its members, volunteers and staff. In order to provide these services, we collect data directly from individuals through online enquiry forms, print and online applications, in email, over the phone and in person.
The legal basis on which we processes personal data
Splitz relies upon different legal basis for processing personal data according to the relationship and purpose for which it is collected, as explained below.
We need to process personal data about individuals in order to deliver and administer the services that we provide.
Consent is sought for:
- Sharing personal details, including protected data, with another organisation.
- Participation in our Customer Panel.
Consent is sought each time we are asked to share your information. Consent may be sought by email, letter, phone, or in person. We will record your consent.
Compliance with a legal obligation
Splitz is required to maintain a register of members and directors in accordance with the Companies Act 2006.
Splitz is required to maintain details of our staff and volunteers for various elements of managing their employment, pay, pension or other related activity.
Recipients of personal data for processing on our behalf
In carrying out our business we use specialist sub-contractors who process, on our behalf, the personal data we hold. These are:
- David Owen Ltd processes our staff salaries and pension payments, and reports to HMRC on our behalf.
We will ensure that all the suppliers that we work with are required to respect your privacy and abide by all data protection laws.
|Forum members||Lists reviewed annually|
|Charity members||10 years after leaving|
|Employees and volunteers||Some data up to 40 years after leaving|
|Recruitment data||6 months after appointment of successful candidate|
Data subject’s rights
You have the following rights in respect of your personal data. In order for you to exercise these rights we will need to confirm your identity. This may be by you providing your membership, student or subscriber number, date of birth or a form of ID such as a passport or driving licence so that we can verify that you are the data subject before releasing information to you.
The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy notice sets out the purpose for which we process your personal data, how long we will keep your data and with whom we will share your data. If you have any questions on how and why we process your data, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/
Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/
Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/
Right to erasure – this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/
Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-restrict-processing/
Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and where that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/
Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.
- Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
- Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
- Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.
If you want to exercise this right, please contact us. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/
Rights relating to automated decision making including profiling – you have rights in respect of automated decision making, including profiling. Splitz does not use automated decision making tools. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/rights-related-to-automated-decision-making-including-profiling/
Processing based on consent
Where we processes your personal data based on your consent you have the right to withdraw that consent at any time without reason. To opt out please contact us.
The right to lodge a complaint to a supervisory authority
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Chair of the Board who will consider the matter for you. If you are still not satisfied, you can make a complaint to the Information Commissioner’s Office - https://ico.org.uk/concerns/
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on http://www.allaboutcookies.org/
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/. Please note, however, that turning off cookies will restrict your use of our website.
The table below demonstrates which cookies we use, what they do and what disabling them will mean for your continued use of our online services.
|JSESSIONID||This is a randomly generated number that identifies your browserThis cookie allows the service to remember selections and preferences that you’ve already made or information that you've already given.||When you close the browser|
|fontSize||This cookie remembers the font size used when viewing the browser.||1 year|
By continuing to use the Splitz website you agree to accept cookies on your device in accordance with this policy. This policy only relates to our website and does not cover links to third parties.
Third party websites
Security of the your personal data
Splitz protects the personal data that it holds with technical and organisational security measures. Our cyber security arrangements and framework of data protection policies, procedures and training are kept under regular review to ensure that we keep the data we hold secure.
Changes to the privacy notice
This privacy notice was published on 25 May 2018. It is reviewed and updated when necessary.
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Splitz has tried to ensure that the contents of this website are accurate. Visitors who use this website and rely on any information do so at their own risk. Splitz does not represent or warrant that the information accessible via the website is accurate, complete or up to date.