Quality

External Accreditation

We felt it was important that we were able to be able to demonstrate to our team, service users and other stakeholders that we are a high quality organisation. It was agreed the best way to do this was through external accreditation. We have sought and achieved accreditation from a number of awarding bodies:

• Investors in People
• Investing in Volunteers
• Mentoring and Befriending Foundation Approved Provider Standard
• Respect

There is one external award we wish to achieve - PQASSO. We are working to achieve PQASSO level 2 in 2012.

Feedback

In order to ensure our processes and procedures are fit for purpose we welcome feedback from our team, service users and other stakeholders on any aspect of our work. We use this feedback to inform our operating practice.

Other forms of feedback used to assess the quality of our processes include:

• Service user forums
• Telephone surveys
• Staged feedback during support
• Random sampling by project coordinators
• Shadowing
• Video monitoring of some groups